Category: News

Clanwilliam Health Expands Availability of Healthcare Solutions to help support the COVID-19 Response

Posted on by Lauren Turner

Plans include expansion of eScript, an electronic prescription notification service and an accelerated rollout of video consultation system for consultants and GPs

 

Friday 20th March 2020 – Healthcare technology company, Clanwilliam Health, today announced the national expansion of its electronic prescription notification service, eScript, in an effort to help Irish GPs and pharmacies as they seek to deal with the impact of COVID-19 here in Ireland. The company also announced plans to accelerate the roll-out of its video consultation service for private consultants and GPs to allow them to consult with and triage patients without bringing them into their clinic. In recognition of the current healthcare crisis, these services will be made available for free to GPs, Consultants and pharmacies throughout the coming months.

The eScript service has undergone extensive testing by Clanwilliam Health through a network of 705 GPs and 445 pharmacies who now use the service day-to-day. The eScript service safely sends a secure notification of the prescription details directly from the GP’s computer to the patient’s chosen pharmacy allowing that pharmacy to start preparing the prescription before the patient gets there. An automatic text message can also be sent to the patient once the prescription is ready for collection. With the need for social distancing and many people nervous about going to shops and pharmacies, this solution can help people get their prescription fulfilled without the need to handle the script or to stand around waiting in a pharmacy environment.

In a further effort to support patient care, Clanwilliam Health is also making the move to accelerate the availability of video consultations for consultants and GPs in Ireland. This new feature within the Company’s healthcare focused software systems will enable consultants and GPs to conduct remote video consultations with their patients through their software system. This means that all video consultations are securely conducted within the software which already maintains a digital record of the entire patient medical history including previous consultations, prescription details, treatment records, and allergy information.

This new functionality was released to 300 medical consultants this week. Plans to accelerate the rollout have been put in place so that the service is available to all consultants and GPs during the COVID-19 pandemic to facilitate the best social distancing practices for all patients, particularly those in high risk categories. The next phase will make the service available to over 50% of GPs in Ireland in the weeks ahead, in turn serving over half of the patient population in the country. Clanwilliam Health expects the service to be available in all its products within a matter of months.

“The impact of COVID-19 is widespread across the country and we know that during this time our healthcare professionals are under enormous pressure. While the focus is on flattening the curve and stopping the spread of the virus, there are still people who need contact with their medical professionals to treat other minor illnesses and in other cases support them with existing conditions. Through the range of services we’re announcing today we want to help the healthcare sector at this time, and particularly GPs and pharmacists, to help them meet their patients’ needs while still practicing the advice of social distancing.”

– Eileen Byrne, Managing Director of Clanwilliam Health

For further information please visit www.escript.ie and www.clanwilliamhealth.com.

Clanwilliam Health Expands Availability of Healthcare Solutions to help support the COVID-19 Response

Posted on by sobold_admin_16

Plans include expansion of eScript, an electronic prescription notification service and an accelerated rollout of video consultation system for consultants and GPs

 

Friday 20th March 2020 – Healthcare technology company, Clanwilliam Health, today announced the national expansion of its electronic prescription notification service, eScript, in an effort to help Irish GPs and pharmacies as they seek to deal with the impact of COVID-19 here in Ireland. The company also announced plans to accelerate the roll-out of its video consultation service for private consultants and GPs to allow them to consult with and triage patients without bringing them into their clinic. In recognition of the current healthcare crisis, these services will be made available for free to GPs, Consultants and pharmacies throughout the coming months.

The eScript service has undergone extensive testing by Clanwilliam Health through a network of 705 GPs and 445 pharmacies who now use the service day-to-day. The eScript service safely sends a secure notification of the prescription details directly from the GP’s computer to the patient’s chosen pharmacy allowing that pharmacy to start preparing the prescription before the patient gets there. An automatic text message can also be sent to the patient once the prescription is ready for collection. With the need for social distancing and many people nervous about going to shops and pharmacies, this solution can help people get their prescription fulfilled without the need to handle the script or to stand around waiting in a pharmacy environment.

In a further effort to support patient care, Clanwilliam Health is also making the move to accelerate the availability of video consultations for consultants and GPs in Ireland. This new feature within the Company’s healthcare focused software systems will enable consultants and GPs to conduct remote video consultations with their patients through their software system. This means that all video consultations are securely conducted within the software which already maintains a digital record of the entire patient medical history including previous consultations, prescription details, treatment records, and allergy information.

This new functionality was released to 300 medical consultants this week. Plans to accelerate the rollout have been put in place so that the service is available to all consultants and GPs during the COVID-19 pandemic to facilitate the best social distancing practices for all patients, particularly those in high risk categories. The next phase will make the service available to over 50% of GPs in Ireland in the weeks ahead, in turn serving over half of the patient population in the country. Clanwilliam Health expects the service to be available in all its products within a matter of months.

“The impact of COVID-19 is widespread across the country and we know that during this time our healthcare professionals are under enormous pressure. While the focus is on flattening the curve and stopping the spread of the virus, there are still people who need contact with their medical professionals to treat other minor illnesses and in other cases support them with existing conditions. Through the range of services we’re announcing today we want to help the healthcare sector at this time, and particularly GPs and pharmacists, to help them meet their patients’ needs while still practicing the advice of social distancing.”

– Eileen Byrne, Managing Director of Clanwilliam Health

For further information please visit www.escript.ie and www.clanwilliamhealth.com.

A message to our customers

Posted on by Lauren Turner

We want to reassure our customers that it is business as usual at Bluespier and we are prepared and ready to help during this challenging time.

We are carefully monitoring and assessing any impact or potential impact of Covid-19 on our business operations. In line with our business continuity plans, we have implemented robust measures to ensure our clinical software and service to our customers remains uninterrupted and of high standard.

We are taking multiple steps to minimise health risks to our workforce, our communities and to the valuable NHS staff by facilitating working from home practices and holding all customer meetings virtually. Our support lines remain open via the usual communication channels and our Account Management team are always available to help with customer queries.

As a business, we are also flexible and ready to support any adjustments you need to make to upcoming projects. Should you require any assistance or have any questions, please do not hesitate to contact our team.

We are hiring! New vacancies at Bluespier International

Posted on by Lauren Turner

Technical and Upgrade Specialist

Working within the exciting Technical Team, you will perform Bluespier system upgrades, manage internal technical infrastructure, provide 3rd line technical support to customers (NHS organisations) and provide technical guidance on system implementations.

KEY DUTIES / RESPONSIBILITIES:

  • To provide 2nd/3rd line support for all technical support issues

  • Responsible for internal network infrastructure (phones, routers, internet lines etc.)

  • To perform Private Practice and NHS upgrades

  • Internal Bluespier email management/administration

  • NJR uploads for all necessary Trusts

  • Management of all Private Practice backups and disaster recovery of Private Practice data

  • Management of business continuity and disaster recovery

  • Liaise with Trust/System C IT to set up new sites and ensure all infrastructure is fit for purpose

  • Perform SQL server administration on data centre and where needed within NHS business

  • Provide out of hours emergency support (1 week a month)

  • Provide input on information governance and business continuity with relevant parties

  • Maintenance and purchasing of computer equipment internally

  • Internal technical assistance for Bluespier employees

  • Creation of new Bluespier customer sites

  • Data exports for customers leaving Bluespier

  • Documentation and training for the Technical Team

  • Data protection champion for Bluespier

  • Purchase and management of software for internal and business use

  • Internal user account management

GENERIC TASKS:

  • To keep updated with all new literature and information and maintain a thorough knowledge of new procedures and quality processes.

  • To work closely with other team members to complement and support the organisation’s delivery and development.

  • Any other duties as directed by the Managing Director

  • At all times to work within the organisations Health and Safety policy and ensure so far as is reasonable that safe working practices are established, maintained and followed.

  • To work closely with customers to understand their requirements using a variety of mediums of in person, over the phone, and over the internet

DESIRED SKILLS:

  • Educated to degree level or equivalent

  • A genuine interest in the IT and healthcare sector

  • Good communication skills, a proactive approach and positive attitude

  • Proven ability to manage multiple tasks at a time whilst paying strict attention to detail

  • Full UK driving licence

BENEFITS:

At Bluespier, you can expect challenging projects, task ownership, outstanding training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care in the NHS. As well as a competitive salary and excellent Droitwich office location, you can look forward to further benefits including: Annual Bonus, Free Parking, Company Pension Scheme, 25 days holiday and frequent company social events.

 

Customer Support and Training Advisor

Working within the Customer Support and Training Team, you will help maintain long term relationships with customers, provide high quality training and ensure overall customer happiness.

RESPONSIBILITIES:

The role includes a variety of customer support and troubleshooting tasks, including:

  • Being the first point of contact for external customer support queries & issues via phone & email ensuring that, wherever possible the call is dealt with

  • Maintaining customer log of calls on the call database, to refer external customer support queries to an appropriate member of staff ensuring that full and accurate details of the query is first obtained to enable a prompt and professional response

  • Under the direction of the Customer Support & Training Manager, to arrange and deliver training (onsite or remotely as required).

  • To prepare all customer correspondence accurately and professionally ensuring all required information is included and correspondence is distributed in a timely manner.

  • Proactively identify support, training, technical issues to be addressed.

  • To assist the project manager in set up and implementation of up new customer environments

  • Create user documentation as requested

  • Any other duties as required by the Customer Support & Training Manager.

You will have the opportunity to be involved our exciting project Go Lives in hospitals, support customers with their day to day system usage and interact with other teams internally to support the improvement and development of processes, services and technology.

Prior work experience isn’t essential, but you’ll need to be sharp, an excellent communicator, a problem solver and interested in the healthcare industry.

DESIRED SKILLS:

  • Educated to degree level or equivalent

  • A genuine interest in the IT and healthcare sector

  • Excellent communication skills, a proactive approach and positive attitude

  • Prior experience in a customer facing role desired but not essential

  • Full UK driving licence

BENEFITS:

At Bluespier, you can expect challenging projects, task ownership, outstanding training and professional development, and ultimately, the chance to grow a career in an experienced company directly helping to improve patient care in the NHS. As well as a competitive salary and excellent Droitwich office location, you can look forward to further benefits including: Annual Bonus, Free Parking, Company Pension Scheme, 25 days holiday and frequent company social events.

To apply, send a full CV and cover note to: customer.support@bluespier.com

For more information and a full job description, contact customer.support@bluespier.com or call 0333 014 6262.

 

Graduate Account Manager

Working within the Sales and Accounts team to maintain long term relationships with customers, ensure the renewal of current contracts and increase revenue.

KEY OBJECTIVES:

  • Process new sales leads for the sales team

  • Monitor customer accounts and build long-lasting relationships with key external stakeholders

  • Expand the use of the system by identifying potential sales opportunities

  • Support the customer in maximising the benefits from Bluespier ensuring Bluespier is indispensable

  • Liaise with the customer support team and the customer to manage high priority calls

  • Keep track of sales targets

  • Learn and maintain strong product and system knowledge

  • Demonstrate software to potential customers

  • Provide administrative support to the sales team

REQUIREMENTS:

  • BA/BS degree in Business Management, Sales or a relevant field

  • Proven ability to manage multiple tasks at a time whilst paying strict attention to detail

  • Excellent negotiation and presentation skills

  • Excellent verbal and written communication skills

  • Tight organisational and time management skills

  • Full UK driving licence

BENEFITS:

At Bluespier, you can expect challenging projects, task ownership, outstanding training and professional development, and ultimately, the chance to grow a career in an experienced company helping to improve patient care in the NHS. As well as a competitive salary and excellent Droitwich office location, you can look forward to further benefits including: Annual Bonus, Free Parking, Company Pension Scheme, 25 days holiday and frequent company social events.

To apply, send a full CV and cover note to: rebecca.wise@bluespier.com

For more information and a full job description, contact lauren.turner@clanwilliamgroup.com or call 0333 014 6262.

Brexit Statement

Posted on by Lauren Turner

Since the 2016 vote, negotiations have been ongoing between the UK and the EU over the terms of the UK’s withdrawal from the EU in 2020.

Bluespier can confirm that Brexit will not result in any changes to the services we provide or the way in which we deliver these services to our clients. This includes our customer support and delivery:

As a provider of software and consultancy services to the NHS, both our operations and our staff are based within the United Kingdom. Our data and online resources are also hosted in the United Kingdom and abide by strict data protection standards.

For more details on how the NHS is preparing for Brexit, visit www.england.nhs.uk/eu-exit.

(Image – Getty)

New e-Referral SmartForm for Canberra Health Services

Posted on by Lauren Turner

Life for Canberra and southern NSW GPs just got a whole lot easier with the introduction of a new, secure e-Referral system.

The launch of the new e-Referral SmartForm follows a successful eight-week pilot program with 16 practices.

Patients can now be referred electronically to Canberra Health Services (CHS) outpatient and community services in real time from within a GP’s practice management system (PMS) in one easy, seamless process.

The new standardised SmartForm is integrated within the latest versions of Best Practice, Genie and Medical Director PMSs making it easy for GPs to access and use.

Successful pilot programme

The launch of the new Smart Form follows a successful eight-week pilot programme with a select group of Canberra GPs. This was led by the CHS project team and supported by ACT Health and HealthLink.

The engagement with GPs across Canberra was extremely valuable to ensure that systems were functional on both ends within the infrastructure constraints.

Throughout the pilot period the CHS project team were proactive in resolving GPs concerns to ensure a safe, timely and efficient referral process. This resulted in making the SmartForm more user friendly and GPs having confidence in the process.

“It was important we trialled the system and listened to feedback from users, which we did. The feedback helped us modify and streamline the system and make it better for users, for example, resolving issues around attaching HTML documents, speed concerns and login problems,” the team says.

“For GPs, this should become the most efficient way to refer into CHS. For people receiving the e-Referral, it’s quick, secure and easy with all of the required patient information, which in the end is better for patient outcomes.”

CHS will continue to engage with the GP community to further evaluate and monitor this.

Benefits

The CHS outpatient management team says the benefits of e-Referrals are massive, including saving GPs precious time.

It’s particularly important GPs know their e-Referral has made it to its intended location. With e-Referrals, GPs get an immediate acknowledgement from CHS that it’s been received, with a unique reference number. This is a small step towards a seamless digital referral process in the future.

The new SmartForm can be pre-populated with patient demographics, past medical and medication history, directly from the PMS, saving GPs time and hassle.

In addition, GPs can clearly see an accurate, up-to-date list of CHS outpatient and community services they can e-Refer to, making the process fast and efficient. The Smart Form includes a drop-down list of current CHS Specialists, Allied Health and Nursing Services.

GPs can also easily attach relevant supporting documents such as reports, letters and results that enables effective triage process and reduces delays.

Work has now commenced on taking advantage of the SMART in the SmartForm by developing service specific templates where they will add further to streamlining referral and triaging process.

If you would like to obtain access to the e-referral SmartForm, would like more information or have any questions, please contact HealthLink on 1800 125 036 or email helpdesk@healthlink.net

CHS has produced a handy FAQ sheet for GPs and a web page with quick start guides for different PMSs.


Liverpool implement Bluespier Trust-wide as part of Aintree merger

Posted on by sobold_admin_16

Bluespier has been kept as system of choice for orthopaedic trauma, virtual fracture clinics and theatre scheduling as longstanding customer Royal Liverpool and Broadgreen University Hospitals NHS Trust merges with Aintree University Hospital NHS Foundation Trust.

Following the successful forming of Liverpool University Hospitals NHS Foundation Trust and discussions across clinical teams on best practice, Bluespier software is now used to manage orthopaedic virtual fracture clinics, trauma cases and elective theatre scheduling across all three hospital sites. This is in conjunction with the organisation’s EPR system.

The already well-used Bluespier Trauma Board has moved from the Royal Liverpool University Hospital site to Aintree University Hospital to manage the orthopaedic trauma cases that require admission via the regional trauma unit.

Bluespier Virtual Fracture Clinic has been extended across to Aintree University Hospital to provide a streamlined approach to managing fracture patients across Merseyside.

Broadgreen Hospital continues to utilise Bluespier’s elective orthopaedic waiting list and scheduling functionality to support it receiving all orthopaedic elective cases across the Trust from late November.

Nearly 100 staff across the Trust were trained by the Bluespier training team to ensure staff across all three sites were confident in using Bluespier as part of their care delivery. All training, software configurations and set up was completed in just 10 working days.

Stuart van Rooyen, Managing Director of Bluespier, said: “We are delighted to see these two organisations merge into one, streamlined and effective NHS Trust which will give patients in Merseyside a consistent and cohesive care journey.

“The Trust merger deadlines were incredibly time-sensitive so we knew we had to deliver an effective configuration and training programme in a very short timescale.

“We are proud to be ongoing software partners with the organisation in trauma, theatres and outpatients and look forward to continuing our strong relationship with managers, clinicians and administrative staff.”