Author: Lauren Turner

The Importance of Email Security

Posted on by Lauren Turner

E-mail scams have become more and more sophisticated, and we at DGL Practice Manager are increasingly concerned about protecting our customers and their understanding of email security. We can put as many sophisticated scanners, anti-virus programs and spam filters in place but sometimes a rotten apple will sneak through with the good ones.

The way to ensure that nothing malicious happens when that bad e-mail does sneak in is to make sure that you and your colleagues are fully aware of best practices in email security. To help, we’ve put together a simple guide below which you can share with your staff and colleagues.
E-mail Security guide:

Follow the simple rules below, and you’ll drastically reduce the risks associated with emails scams:

  1. The sender is crucial – If you don’t recognise the name of the sender, DO NOT open the e-mail. Just delete it.
  2. Ignore the unexpected – E-mail scams are clever pieces of social engineering, so they will often tell you that “You have a missed parcel” or “You’re due a rebate from HMRC”. If you’re not expecting a parcel, a tax rebate, or any other interesting sounding event then it’s probably a scam. Ignore it completely, unless you’re 100% sure it’s genuine (and then use extra vigilance)
  3. If you’re asked to open an attachment, don’t! – E-mails are a very easy way for nefarious people to spread viruses, especially when they have a brand new virus that’s not being detected by common anti-virus systems yet. If an e-mail you’re not expecting (or from someone you don’t know well) asks you to open an attachment, DO NOT open it. The most common dangerous e-mail attachments are .zip files – as they can contain executable/virus infected files.
  4. Don’t click strange links… or any links – To bypass spam and virus filters, the scammers will often send you an e-mail asking you to download a file/document online. DO NOT click these links. It’s also common to see scam financial/shopping e-mails, asking you to click through and confirm your details (these are known as phishing e-mails). Many e-mail security programs will not pick all of these up, and they are made to look just like an official e-mail from PayPal, or Amazon, or your bank. Once again, DO NOT click any links in these e-mails. If you need to visit or check your PayPal account, type the address into the top of your internet browser on your own local system and not within the DGL Hosted environment (www.paypal.com for example) rather than clicking through from an e-mail.
  5. If the e-mail seems fishy, odd, or too good to be true, then delete it

Additional Information: Clanwilliam Health (DGL) Ltd, would like to inform all users that the DGL Hosted Platform is provided as a service to manage your practice and is not intended for personal web browsing and/or email communications outside of normal business operations. We request that all personal activities are carried out on the users own personal and/or local PC systems to minimise any risk to your clinical data and the DGL network.

New Epilepsy NZ e-Referral solution goes live

Posted on by Lauren Turner

Epilepsy New Zealand’s new e-Referral solution will make GPs and practice nurses’ lives a whole lot easier, says its chief executive Ross Smith.

E-Referrals can now be made to Epilepsy NZ using CareSelect.

“Prior to the new e-Referral solution, GPs had to go to our website, download a referral form, fill it out, scan it and then send it, which was very time consuming,” Ross says.

“The new e-Referral solution is quick and easy to use, so it will make life a lot easier for everyone involved.”

He says it is exciting to move from the old, clunky, time-consuming referral system to the new, fast electronic one.

“In this day and age, you have to have the ability to electronically make referrals and share health information. It just makes perfect sense.”

Epilepsy NZ is a nationwide charitable organisation that’s been supporting people with epilepsy since 1956.

Ross says a person can be diagnosed with epilepsy at any stage in their life.

“It’s life-changing. In many cases, you can no longer drive, and it can also affect your employment and other activities you would normally do.

Trained educators provide support

Epilepsy NZ employs a team of trained educators who provide free information, advocacy, education and support to people with epilepsy around New Zealand.

“Once a person has been diagnosed by their neurologist or GP, we continue the education and support. We’re part of the wider healthcare team and we get alongside the person and walk the journey with them.”

Epilepsy affects about 1% of the population and an estimated 48,000–50,000 people have epilepsy in New Zealand, Ross says.

“We would love to have more funding to do research on prevalence in New Zealand and the social impact it has, especially on children. There’s a lot of stigma and discrimination out there about epilepsy.”

Epilepsy New Zealand’s Purple Day is held on 26 March each year to raise awareness about epilepsy.

“Workplaces, community groups and schools can organise a local awareness day by holding a morning tea, mufti day or other event to help raise awareness,” Ross says.

How to refer to Epilepsy New Zealand:

  • Open the patient record

  • Select the HealthLink icon

  • Use the CareSelect search bar, type “Epilepsy New Zealand”

  • Click “Compose Referral”.


North Bristol NHS Trust goes live with Bluespier theatre management software to improve digital care

Posted on by Lauren Turner

Bluespier Theatres was successfully implemented on 9th November 2020 across 32 theatres at the Trust replacing Galaxy DXC. The new electronic approach ensures clinical assessments are captured within Bluespier such as the WHO Checklist and the entire theatre care plans. Accurate scheduling, real time patient tracking, and theatre list cash up ensure the Trust is better able to monitor utilisation.

A ‘virtual go-live’ involving the Trust’s Scheduling team took place two weeks prior.

Both implementations were a real success, particularly given increased operational pressure on the NHS caused by the current pandemic and start of a second national lockdown. The Bluespier training team were onsite during the week of go-live, supporting Theatres staff alongside the North Bristol NHS implementation team.

A representative from the North Bristol NHS Trust Programmes team said: “Whilst it’s still early days for our Theatres and Schedulers teams working with Bluespier, we’re very pleased that this two-part go-live has gone smoothly. Providing ‘on-the-ground’ support was critical to this success and we’d like to thank Bluespier for their help with this as well as throughout the programme.”

Stuart van Rooyen, Managing Director of Bluespier, said: “We are extremely proud to be software partners with North Bristol NHS Trust and enormously thankful of all Trust and Bluespier staff who worked tirelessly to ensure a smooth rollout during these challenging times. We look forward to additional module rollouts, within the next few months.”

Mercy Radiology’s new digital scanner

Posted on by Lauren Turner

Mercy Radiology’s new digital PET-CT scanner is the latest tool available in the fight against prostate cancer.

It was unveiled last month at Mercy Radiology’s new Milford clinic on Auckland’s North Shore. In New Zealand, prostate cancer is the most common cancer in men.

Mercy Radiology has 14 branches located around the wider Auckland area, offering a full spectrum of diagnostic radiology services.

Referrals to Mercy Radiology and Mercy Breast Clinic can now be made via CareSelect.

Clarity is everything

Mercy Radiology Group’s director of strategic programmes Alexis Stewart says the new digital PET-CT scanner provides better quality images compared to analogue scanners.

“This means cancers can be detected earlier and therefore treatment can begin earlier. If cancer is caught earlier, survivorship and quality of life can be greatly improved,” Alexis says.

PSMA scanning is also used to help detect cancers.

“Radioactive isotopes find and bind to the cancerous cells making it easier to pinpoint where the cancer is and if it has spread. This accurate information can then be used to help make the right and most effective treatment choices.”

Another new tool Mercy Radiology is using in the fight against prostate cancer is Lutetium therapy.

“Lutetium locks onto cancerous cells and leaves the healthy cells alone, which means less side effects compared to other palliative treatments like chemotherapy. Again, greatly improving our patients’ quality of life,” she says.

The therapy is currently used only for prostate cancer patients receiving palliative care, however new research from Australia is strongly suggesting it may be used for all prostate cancer patients in the future.

Early detection key: All 2D mammograms replaced

Alexis says Mercy Radiology recently replaced all its 2D mammogram machines with 3D tomosynthesis machines.

“The 3D imaging picks up more cancerous cells earlier than the 2D imaging, particularly for women who have dense breast tissue. Early detection is proven to improve survivorship.”

Mercy Radiology’s one-stop clinics are also helping in the fight against cancer by providing patient streamlined services and care that eliminates the need for multiple appointments over a long period of time.

“This fast-tracks the time to diagnosis by getting earlier detection and treatment. For some of our clinics, you can have your diagnosis and an initial treatment plan in as little as 45 minutes compared to the traditional two to six week wait,” she says.

How to refer Mercy Radiology Group:

Mercy Radiology have branches in the Auckland CBD, Botany, Epsom, Milford, Orewa, Pakuranga, Red Beach, Rosedale, Silverdale, St Lukes, Takapuna, Warkworth, and Westgate.

Refer to their central Booking Team who will make an appointment at the location most convenient to your patient.

  • open the patient record

  • launch the HealthLink homepage

  • using the CareSelect search bar, type Mercy Radiology or Mercy Breast Clinic

  • click “Compose Referral”.


Nottingham University Hospitals NHS Trust goes live with new electronic pre-operative process

Posted on by Lauren Turner

Nottingham University Hospitals NHS Trust is driving forward its digital strategy by going live with a new electronic pre-operative process using Bluespier’s Fit For Surgery software.

The new electronic approach to pre-operative assessments is initially being used for colorectal patients as part of a phased roll-out period. The gynaecology department is set to adopt the new process in the summer with a wider Trust-wide roll out completed later in the autumn.

Pre-operative assessments for colorectal patients are now completed electronically by clinical staff in a paperless environment, with each patient’s Fit For Surgery status marked clearly within the system. These results are immediately visible to all relevant clinical teams through the care pathway via integration with Bluespier Theatres and the Trust’s EPR, Medway, creating a streamlined pre-op to theatre journey.

Stuart van Rooyen, Managing Director of Bluespier, said: “We are delighted for the Trust for this great step in their pre-operative process. This electronic approach will ensure all clinicians involved in the end-to-end theatre process have exactly the information they need at the right time, and will significantly benefit patients too.”

“We achieved a completely virtual Go Live of the colorectal department, including training and technical deployment, ensuring the Trust could deliver to their strict timescales whilst removing the need for onsite visits. This was a real success and an example of excellent communication, project management and comradery between both teams in a very challenging time for the NHS.

“We are proud to be ongoing software partners with Nottingham and look forward to continuing the roll out of this project over 2020.”

Lisa Lawrence, Head of Digital Products at NUH said “The go-live in Colorectal went incredibly smoothly given the significant challenges presented by Covid 19 and the need to deliver much of the support virtually. “

“Moving to an electronic pre-operative assessment has always been a key part of our Digital Strategy at NUH. The challenges posed by the pandemic have actually helped us to realise the benefits of moving towards an electronic system more quickly. A fully electronic process also supports the delivery of care offsite within local private provider premises, which enables clinical teams to review completed assessments from outside the clinical environment when necessary.

Electronic pre-operative assessment functionality also gives us visibility of where a patient is in the pathway – known as ‘Status at a Glance’. Staff can pre-populate information from existing systems, which is more efficient and improves patient safety. Staff also have the ability to pre-screen and stream patients ensuring that each patient receives the appropriate level of pre-op. There are prompts to support correct decision making by staff, thus benefiting patients.

We are looking forward to rolling out more widely over the coming months”.

About Bluespier:

Bluespier develops leading clinical systems for the NHS and private healthcare sector, helping healthcare providers deliver the best, cost effective patient care by utilising innovative technology. It specialises in software that supports theatres, trauma, pre-op, virtual clinics, anaesthetics and stock management.

Bluespier is part of the Clanwilliam Group. Clanwilliam Group is a collective of businesses using digital technology to connect people, processes and data globally to help achieve better patient outcomes.

GPs and specialists praise new e-referral service

Posted on by Lauren Turner

Tasmania, New South Wales and ACT.

The free service sees the Medical Specialists Directory integrated within HealthLink’s software so GPs can seamlessly search, select, and send electronic referrals to any private specialist in the directory.

Dr Ta Phengsiaroun from Hawker Medical Practice, ACT, succinctly summarises how he’s finding sending referrals through the new service: “It’s fast, it’s easy and it’s precise,” he says.

HealthLink lead technical analyst –  customer support and deployment, Lawrence Peterson, explains how the new service is a game changer for GPs and specialists.

“GPs can now complete an e-Referral in one seamless process using a standardised form to refer to any private specialist in the directory. They can also attach relevant images and reports directly from the patient medical record, “Mr Peterson says.

“GPs can say goodbye to importing templates and using out-of-date local address books.”

He says a key feature is the ability to easily and clearly see which specialists can be referred to electronically.

The majority of specialists are live for electronic referrals. However, if a specialist is not live yet for electronic referrals, then the GP can still print off a manual referral to send.

The service is available using the main practice management systems (PMSs) Medical Director, Best Practice, Genie and Medtech via HealthLink. Please watch the short two-minute video about how to use it. You can also give it a go by sending a test referral to the fictitious specialist “Mickey Mouse”.

 

How SR e-Referrals are helping specialists

Similarly, specialists can receive the SR e-Referrals via their HealthLink account at no charge.

Shelley, the practice manager for foot, knee and ankle orthopaedic surgeon Dr Jacob Kaplan is impressed with the service.

“The new SR electronic referrals are convenient, they save front desk staff valuable time and we look forward to receiving more SR referrals electronically from GPs.”

All specialists registered with HealthLink are welcome to phone SR Specialists & Referrals on 1800 147 047 for a test referral to see how they are received into their software.

More specialists are registering with HealthLink daily to ensure they are also enabled for SR e-Referrals for all their consult locations.

Mr Peterson says HealthLink is planning to launch a portal soon for specialists who may not have a compliant PMS so they can access the referral through a web browser.

Working together to make e-Referrals a reality

HealthLink and Cervin Media, which has published the Medical Specialists Directory for the past 20 years, have worked together to deliver the new service.

HealthLink CEO Michelle Creighton says HealthLink is delighted to be partnering with Cervin Media to bring the service to Australian healthcare providers.

“The SR Specialists & Referrals solution will make it easier for GPs to refer patients to the best care possible. Not only will GPs save time, specialists will be provided with a higher-quality referral, which is better for the health outcome of patients,” she says.

Cervin Media general manager Dr Carmel Cervin says the current referral system in Australia is quite messy and fragmented and takes several time-consuming steps.

“The new service takes away that messiness, hassle and uncertainty with one seamless process that is intuitive and easy to use.”

“With the directory now online, it means we can update specialist’s information and details immediately and provide even more detailed information on specialist services and locations,” she says.

“We want to make life easier for GPs and specialists and help them take better care of their patients by offering a smooth, e-Referral process.”

Further info

Watch a short two-minute video that gives a quick overview of SR Specialists & Referrals.


Hear, hear! New e-referral form for Audika

Posted on by Lauren Turner

E-referrals can now be made to Audika using Clanwilliam Health’s CareSelect service.

For more than 100 years, Audika (formerly Hearing Life) has been helping people with hearing loss get their lives back, and the new referral process will enhance its services, says Diem Smith, Clinician and Audika’s Group Clinical & Sales Trainer NZ.

Mrs Smith, an audiologist, says Audika was founded in 1904 in Denmark by Hans Demant who was determined to help his wife Camilla, who had hearing loss, lead a better life.

“That foundation of care carries on today in Audika’s 30 clinics located around New Zealand. We are passionate about helping people hear better and get their lives back,” Mrs Smith says.

“We aim to provide excellent hearing care to all our patients.”

Audika offers full adult diagnostic hearing assessments and hearing aid fittings, as well as providing the service to some children at designated clinics.

“We have ACC accredited clinicians who are able to see noise-induced/head trauma claimants and Veterans’ Affairs claimants. Our clinicians are also able to access the Ministry of Health’s hearing aid funding and subsidy schemes on behalf of patients.”

Helping patients reconnect

Mrs Smith says denial is the main reason many people with hearing loss do nothing about it, and it’s often a loved one or companion who notices the hearing loss first.

“It can get to the point where a person’s quality of life is affected if they can’t hear properly. Relationships can break down. If they can’t take part in conversations they withdraw and are isolated, so the sooner they get help, the better.”

She says it’s rewarding to help patients reconnect with the world again.

“It’s a fantastic feeling knowing you’ve made a difference to someone’s life when they get their hearing back and are participating with their family, friends and colleagues again,” she says.

“While the majority of our patients are older, we’re seeing more younger people with hearing loss due to recreational noise exposure from things like attending concerts or using personal listening devices with the volume up too loud.”

Ear wax removal service

Mrs Smith says some Audika clinics now offer ear wax removal by suction.

“Qualified ear wax removal nurses are hard to find so we’re proud to be able to offer this service carried out by our clinicians who have been trained up on how to do it.”

She says for more complex cases, they will still refer patients to a qualified ear wax removal nurse.

“As a healthcare provider, people can be assured that Audika has introduced a range of measures to ensure the safety of both our patients and staff.”

How to refer to Audika:

  • open the patient record

  • select the HealthLink icon

  • use the CareSelect search bar, type “Audika”

  • select the local Audika branch

  • click “Compose Referral”.


Healthvision: Same nurse key to successful patient outcomes

Posted on by Lauren Turner

Having the same nurse visit Jeanette Miller’s home over a two-month period to treat a leg wound helped her recover much faster, the 80-year-old says.

Jeanette seriously grazed her lower right shin after falling on a concrete slab on her way to lunch with her husband in Noumea in October 2019.

The deep wound bled profusely and was treated with disinfectant and dressings. Upon her arrival home to Auckland two days later, Jeanette visited a GP.

After a few visits to the GP, she was asked if she would like some free ACC wound care home visits from a Healthvision NZ nurse to help the wound heal.

“I said yes straight away. I didn’t even know that you could get that type of help, but I’m so glad I did,” Jeanette says.

She describes her Healthvision nurse Pat Mankelow as “wonderful”.

Pat visited Jeanette in the comfort of her own home twice a week over a two-month period, starting at the end of November 2019.

Speedy recovery

Jeanette says the home visits helped speed up her recovery.

“It was nice to have consistency with the same nurse. I had so much confidence because the same person was treating me every time. She was always punctual too.

“She put a lot of thought and care into how to treat my wound and it has healed beautifully. She always told me what she was doing and why in a really clear way,” she says.

“Pat knew so much about wounds and gave me great confidence that it would heal. She was so professional and had all the right equipment to treat the wound.”

Jeanette says she looked forward to Pat’s visits.

“She was such good fun and we got to know each other and build up trust. I miss her visits now.”

She says having her come to her house was convenient.

“It meant I didn’t have to drive or travel anywhere to get to my appointments, which made it so much easier.”

Faster healing outcomes

Healthvision’s national manager of nursing and rehabilitation Julia Morris says having the same registered nurse from the beginning to the end of a patient’s treatment ensures continuity of care and faster healing outcomes.

“Our team of specialist wound care nurses can visit ACC patients in their home, work or school and have access to highly specialised burn and wound dressings, which is all free of charge to patients.”

Julia says if there are any underlying vascular conditions, Healthvision can provide patients with a Doppler assessment and issue two pairs of free compression stockings if necessary.

How to refer to Healthvision:

Healthvision accepts free ACC burn and wound referrals for patients in Auckland, Waikato, Bay of Plenty and Christchurch.

E-referrals can be made electronically via Medtech32, Medtech Evolution, MyPractice and indici.

If you’re not sure how, Healthvision can provide free training. Simply call Healthvision on 0508 733 377, email service@healthvision.co.nz or call their relationship manager on 022 5900 125.

If your practice uses Medtech32:

  • Open the patient record

  • Select the HealthLink icon

  • Click on the ACC Burn and Wound Care link currently located at the top of the right column, under ‘Referred Services’

Healthlink Careselect


Transport NSW digital forms saving precious time

Posted on by Lauren Turner

Submitting Fitness to Drive medical assessments electronically instead of on paper is saving healthcare workers and patients precious time and hassle.

Transport for NSW, using the HealthLink SmartForm technology, now allows Fitness to Drive medical assessments to be submitted electronically making life a lot easier for GPs and patients.

Online medical submissions also protect older drivers and help slow the spread of COVID-19 as patients don’t have to attend a Service NSW Centre to hand in a paper form.

The HealthLink SmartForm is compatible with Medical Director, Best Practice, Genie and Medtech Evolution practice management systems.

Transport for NSW Licence Review Unit Manager Kylie Williams says annual Fitness to Drive medical assessments were required for people over 75, people with certain medical conditions and people holding specific licences.

“Right now, it’s important to think about our older drivers and ways we can work together to help them out as much as possible,” Ms Williams says.

“Helping them avoid a trip to a Service Centre is key. After feedback from doctors, we’ve planned further improvements to the electronic form, making it even quicker and easier to use,” she says.

One medical practice near Sydney, which uses Medical Director, has been using the SmartForm since its inception in 2017.

The practice nurse says they submit a large number of electronic medical assessments via the Transport SmartForms.

“We probably do about 80 a month all up. It saves patients a lot of time and hassle because they no longer have to post all the documents or drive to the Service Centre and wait around for ages for their form to be processed,” she says.

 

High demand from patients

She says many of the practice’s patients are elderly and living longer, so they have a high number of people needing to submit Fitness to Drive medical assessments.

“Sending the forms by post is slower, and having to drive to the Service Centre is a big ask for a lot of people due to our location. They also have to wait for their form to be processed, which can be stressful for older people.”

She says submitting forms electronically also saves patients money because they don’t have to pay for petrol or parking.

The electronic form is quicker to fill out than the paper-based one, and the electronic submission remains in the patient record, so GPs and nurses can easily access it, she says.

“I’d definitely recommend the electronic form to other practices, especially if you have older patients and aren’t in a big city.”

HealthLink Customer Service and Deployment Lead Technical Analyst Lawrence Peterson says the SmartForm continues to gain popularity across NSW.

“There are 1,350 medical practices now submitting more than 9,000 electronic Fitness to Drive medical assessments each month for their patients.”

How to submit Fitness to Drive medical assessments electronically:

Quick Start Guides for:

  • Best Practice

  • MedicalDirector

  • Genie

 


Private Hospital and Partner COVID-19 Information

Posted on by Lauren Turner

We work with a range of stakeholders across the Healthcare industry. Given the unprecedented COVID-19 driven changes we reached out to all of our contacts to see what information they would like to share with Irish GPs.

Please click the link below for our webpage which includes the latest updates from Affidea, Alliance Medical, the Bons Secours Group, the Hermitage Clinic, the Sports Surgery Clinic, St. Patricks Mental Health Services, St. Vincents and The Waterstone Clinic.

Click here for the latest information and please feel free to share it with anyone who might find it useful.