Author: Lauren Turner

We’re Listening: HealthLink Pauses Subscription Rollout for Consultation

Posted on by Lauren Turner

At HealthLink, our priority is to make sure GPs can provide the most efficient and cybersecure service when it comes to their patient’s health data.

Every day, we send millions of important medical communications all over Australasia. That’s why we’re committed to investing in the highest quality data-protection technology that protects doctors and patients. Our sector is making innovative technological bounds at a rapid pace and we want to make sure our technology, services and support provide the same high-level efficiency across regional, rural and metro health systems.

To continue to be sustainable and provide our high-quality service, we’re seeking to introduce a robust contract and subscription model for all GP practices. This model will include all of our premium service offerings, such as comprehensive message inclusions and validation, provider directory access, SmartForms access to key national and state referral pathways and round-the-clock support.

We’ve heard the concerns from our GPs around the subscription model and how it applies to practices and various working challenges, such as part time doctors. Following this announcement of our intent we have paused the rollout of this new model while we explore all options and undergo a period of consultation over the coming months with stakeholders. We are actively consulting with the Royal Australian College of General Practitioners (RACGP), our customers, and other key stakeholders to ensure our system remains efficient, fair to all GPs and mindful of the growing needs of Australian doctors and practices.

We’re committed to open communication and will provide updates once the consultation period ends, and we are clear on next steps.

If you have any questions, please feel free to contact us at gpsubscriptions@healthlink.net.


Dictate.IT launches AI-powered Clinical Assistant

Posted on by Lauren Turner

New technology will transform doctor-patient consultations saving clinicians time and reducing the burden of administration

Dictate.IT, part of Clanwilliam, a global healthcare technology and services group, has added an AI-powered clinical assistant to its market leading clinical documentation software products. The assistant listens to and transcribes the doctor-patient conversations in real-time, automatically creating consultation summaries, clinical notes and clinical documentation from the conversation transcript. The assistant saves time for healthcare professionals, reducing the burden of administration and allowing clinicians to spend more time on patient care.

The assistant is fully integrated with existing Dictate.IT clinical documentation products, so clinicians can start using it straight away, avoiding the need for busy hospitals to implement new software.

Dictate.IT is committed to the highest levels of security and privacy, meaning that no healthcare data is passed to a third party service for processing, and all healthcare data is stored within Dictate.IT’s own secure environment in the UK.

At every stage, the healthcare professional remains in control. They can check notes and clinical documentation against the transcript, and use a ‘smart recommendations’ option to identify points at which more information or investigation is required.

 

“We’re delighted to be bringing an innovative, AI-powered clinical assistant to our UK hospital customers.

We’ve been focused on giving doctors back valuable time through speech-to-text functionality for many years. Leveraging AI to create accurate doctor-patient conversation transcripts, consultation summaries, clinical notes and clinical documentation is a natural evolution of our expertise.

We look forward to working together with our customers on how to best leverage our innovations to solve their challenges and free up their valuable time.”

Stuart van Rooyen, Managing Director of Clanwilliam (UK)

The launch of the new technology comes at a time when the NHS is under huge pressure, and there is an intense need for tools to improve productivity, while addressing staff burnout, and delivering a more personalised service for patients.

In England, new health and social care secretary Wes Streeting has made a “move from analogue to digital” one of his three pillars for healthcare reform, and digital solutions are expected to feature heavily in the ten-year plan for the NHS expected next spring.

NHS staff have called for “long overdue” investments in health technology, and in a recent survey by the Health Foundation, 81% of respondents were in favour of its use for administrative tasks.

Dictate.IT’s AI-powered clinical assistant aligns with these developments. It acts as an intelligent virtual note taker, dramatically improving consultation efficiency by automating the documentation of patient interactions, creating appropriate and clinically relevant summaries, and integrating with the EPR or clinical system.

The assistant can be used with every doctor-patient consultation. Capturing and structuring data from these consultations is important for compliance, quality measures, care continuity, and in many cases reimbursement.

But traditionally it is also a multi-step process that takes time away from seeing patients. While many providers are exploring the use speech-to-text and natural language processing to streamline this process, generative AI helps take the workflow one step further.

By harnessing Dictate.IT’s investment in cutting edge, medically specific generative AI, recorded consultations can be turned to clinical notes and documentation that is ready to use within the clinical workflow.

The technology is available right now for NHS trusts and private hospitals.

 

New Single Assessment System workforce 

Posted on by Lauren Turner

The Australian Government’s My Aged Care service is the entry point for older Australians to access government-funded aged care. My Aged Care e-Referrals, powered by HealthLink SmartForm technology, were introduced in 2019 to provide fast, convenient and secure referral to My Aged Care.

The Department of Health and Aged Care is establishing a Single Assessment System to make it easier for older people to enter aged care and access different services as their needs change.

New Single Assessment System workforce

As the next stage of establishing the Single Assessment System, from 9 December 2024, the Single Assessment System workforce will bring together and replace:

  • Regional Assessment Service (RAS)

  • Aged Care Assessment Teams (ACAT)

  • independent Australian National Aged Care Classification (AN-ACC) assessment organisations.

Under the Single Assessment System workforce, assessment organisations will be funded to conduct:

  • all aged care needs assessments (both home support and comprehensive) for in-home aged care, flexible aged care programs, residential respite and entry into residential aged care, and/or

  • residential aged care funding assessments to determine an older person’s AN-ACC classification.

State and territory governments will continue to deliver hospital-based assessments.

Updates to HealthLink e-Referral SmartForm naming conventions:

To support the transition to the Single Assessment System workforce, GPs may notice the following changes:

  • Changes to the naming conventions in the GP e-Referral SmartForm: The terms “Regional Assessment Services (RAS)” and “Aged Care Assessment Teams (ACAT)” will be replaced with “Home Support Assessment” and “Comprehensive Assessment.”

These changes are being made to align with the new assessment process and will not impact Health Professionals’ ability to make a referral to My Aged Care.  

More information:

Find out more information about the Single Assessment System for Aged Care on the Department of Health and Aged Care’s website.

My Aged Care e-Referrals resources including video tutorials, user guides and FAQs: https://www.healthlink.com.au/my-aged-care/


My Aged Care e-Referral Q & A – Heather Gewin

Posted on by Lauren Turner

Bay Village Medical Centre in Killarney Vale, NSW, is an early adopter of healthcare technology, and has been using My Aged Care e-Referrals since 2019. In this Q & A with Heather Gewin, Practice Manager at Bay Village Medical Centre, we hear about the practice’s early adoption of e-Referrals, the benefits experienced and insights into how the practice’s operations have been enhanced. From improving efficiencies, to saving time for doctors and enhancing patient care, the adoption of e-Referrals has marked a significant improvement in processing aged care referrals.

 

What technological challenges prompted your practice to start using My Aged Care e-Referrals?

Bay Village Medical Centre adopted My Aged Care e-Referrals in 2019 to help streamline efficiencies in care for the doctors in our practice who regularly see around eight aged care patients in local nursing homes per home visit. Our doctors have a number of older patients in their care who require referrals to My Aged Care on a regular basis. Our practice wanted to embrace the technological changes happening in healthcare and make everything as electronic as possible. We found fax referrals to be unreliable and required extra work for the doctors as they had to use the fax machine in the general administration area. My Aged Care e-Referrals are faster and can be done straight from the doctor’s consulting room using our practice management software. e-Referrals are time saving and efficient.

What benefits has your practice experienced since using My Aged Care e-Referrals?

Our practice has noticed an increase in efficiency and time saving since we started using My Aged Care e-Referrals. e-Referrals have cut down the paperwork our doctors need to do. We’ve come a long way from paper files. The integration of e-Referrals within a patient’s electronic medical record provide continuity of care and are specific to an individual patient’s needs. We’ve found that e-Referrals lessen our doctors’ workloads. Having the ability to upload patient information easily and electronically saves valuable time and helps patients to get referred faster.

Anything else you’d like to add about your experience of using My Aged Care e-Referrals?

Moving to e-Referrals is the way to go. e-Referrals aid in the continuity of care, drive practice efficiency and address individual patient needs.


Celebrating Healthcare Trailblazers: Our New Global Campaign

Posted on by Lauren Turner

Beyond the scrubs, what makes healthcare professionals who they are?

Clanwilliam has always been focused on putting customers first.

Nearly three decades ago, as a tech start up founded in Dublin, Ireland, we listened intently to a consultant surgeon and his secretary who shared invaluable insights on the challenges of patient care. Those conversations shaped our first healthcare software product, setting us on a mission that has grown globally but remains grounded in the same purpose: supporting those who make healthcare better every day.

Today, we’re proud to launch our Healthcare Trailblazers campaign, which highlights the voices, achievements, and journeys of our customers worldwide. From Ireland to Tonga, these stories illustrate how healthcare professionals strive to improve the lives of their patients, colleagues, and communities. Through this campaign, we hope to celebrate their resilience, innovation, and dedication.

Nev Davies, Consultant Orthopaedic Surgeon

Our Healthcare Trailblazers campaign brings together 16 stories that showcase a diverse array of healthcare professionals—individuals who have navigated challenges, pioneered solutions, and inspired those around them. This campaign includes:

  • A beautifully designed coffee table book to be enjoyed offline, showcasing each story with stunning photography and powerful narratives.
  • A website, where readers can dive into each profile and explore these remarkable journeys.
  • A social media campaign on Instagram and LinkedIn featuring quotes, images, and snippets from our trailblazers, allowing everyone to join the conversation and celebrate these individuals.
Loretta Dignam, Founder & CEO, The Menopause Hub

As you explore these stories, you’ll see how Clanwilliam’s own journey is interwoven with our customers’ successes and challenges. From those early days in Ireland to our international partnerships today, the dedication of our team is central to enabling healthcare improvements worldwide. Whether it’s product development, customer support, training, or operational excellence, our collective work is vital to making healthcare better for everyone.

We hope the Healthcare Trailblazers campaign will shine a light on these exceptional professionals and the difference they make daily. Their stories remind us of the importance of our shared mission and the powerful role our technology and services play in empowering healthcare professionals around the world.

Explore the Healthcare Trailblazers campaign today to discover these stories and celebrate the healthcare heroes we’re privileged to support. We look forward to continuing this journey with all our customers, advancing our mission of improving healthcare for everyone.

View the stories online here: www.healthcaretrailblazer.com

Enquire about a book here: marketing@clanwilliam.com

Dictate.IT Attends Best Practice Birmingham 2024

Posted on by Lauren Turner

Dictate.IT attended the Best Practice Birmingham Show at the NEC Birmingham on Wednesday 3rd and Thursday 4th October 2024.

This event came at a crucial time for the general practice community, providing a platform to regroup and plan for the future following the 2024 summer General Election. Set against the backdrop of a rapidly evolving healthcare landscape, the show offered a unique opportunity for general practitioners, practice managers, nurses, and other primary care professionals to engage in important discussions, share insights, and gain valuable knowledge.

The event offered up to 12 hours of free accredited CPD, over 180 hours of free clinical and non-clinical primary healthcare-related education, as well as the chance to ‘try before you buy’ across a broad spectrum of medical products and technological solutions, showcased by more than 220 exhibiting companies.

At the Dictate.IT stand, visitors participated in our interactive Spin to Win wheel, competing for prizes like a year’s free access to our speech recognition solutions, Live and Swift, and a two-day getaway. Moreover, attendees had the chance to test our speech recognition technology, witnessing its 99% accuracy and ease of use firsthand.

The event was a huge success! We engaged with numerous healthcare professionals interested in our speech recognition solution, as well as many current customers. Huge congratulations to Dr. Tayub and Miss. Lee-Keow, who have each won a year’s free access to our Live and Swift solutions!

Faye Watson, Account Manager, Dictate.IT

Dictate.IT Attends RCGP Annual Conference 2024

Posted on by Lauren Turner

Dictate.IT attended the Royal College of GP’s (RCGP) Annual Conference, held at the ACC Liverpool on October 3rd and 4th, 2024. The event attracted 1,900 attendees over two days, providing a platform for development, connection, and celebration within the general practice community.

Attendees had access to over 60 hours of CPD sessions, led by a diverse range of industry experts, including GPs and NHS England Directors. The conference also provided ample opportunities for networking and discovering innovative solutions from leading suppliers.

At the Dictate.IT stand, visitors engaged with the interactive Spin to Win wheel, trying to win exciting prizes such as a year’s free access to our speech recognition solutions, Live and Swift, and a two-day getaway. Additionally, attendees experienced firsthand the impressive 99% accuracy and user-friendliness of Dictate.IT’s speech recognition technology.

I am excited to congratulate our winners, Dr. Rahman and Dr. Cox, for winning a year’s free access to our Live and Swift solutions. These solutions will not only save them up to an hour a day, but will also significantly alleviate the burden of constant typing and screen time.

Amy Short, Account Manager, Dictate.IT

My Aged Care e-Referral Q & A – Katherine

Posted on by Lauren Turner

Katherine, Practice Manager at Main Street Medical Centre in Pialba, Queensland, shares why the practice adopted My Aged Care e-Referrals to overcome challenges with manual referral processing. Fax machines were often unreliable and time-consuming, leading to errors. The switch to e-Referrals has improved efficiency and accuracy, reduced manual processing time and eliminated the need for faxes, allowing staff to focus more on patient care. The nurses at Main Street Medical Centre absolutely love My Aged Care e-Referrals!

 

What technological challenges prompted your practice to start using My Aged Care e-Referrals?

Our practice faced several challenges that led us to adopt My Aged Care  e-Referrals. Manual processing of referrals was time-consuming and prone to errors, particularly with fax machines, which were often unreliable and inefficient. We needed a more streamlined, secure, and reliable way to manage referrals that would reduce paperwork and administrative burden while improving communication with other healthcare providers. The transition to e-Referrals provided a solution that aligned with our commitment to delivering high-quality patient care and embracing modern healthcare technologies.  Our nurses absolutely love it!

What benefits has your practice experienced since using My Aged Care e-Referrals?

Since implementing My Aged Care e-Referrals, our practice has experienced significant improvements in efficiency and accuracy. The electronic system has greatly reduced the time spent on manual processing and eliminated the need for fax machines, allowing our staff to focus more on patient care rather than administrative tasks. Additionally, e-Referrals have improved communication with other healthcare providers, resulting in faster and more reliable transfer of information. This has ultimately led to better continuity of care for our patients, particularly the elderly who rely on timely and accurate referrals.

Anything else you’d like to add about your experience of using My Aged Care e-Referrals?

The integration of My Aged Care e-Referrals into our practice has not only enhanced our operational efficiency but has also fostered a more collaborative and responsive healthcare environment. By minimizing manual processes, we have reduced errors and delays, ensuring our patients receive the care they need without unnecessary waiting times. Additionally, the seamless transition to e-Referrals has been well-received by our staff, who appreciate the intuitive and user-friendly interface. Overall, it has been a positive step forward in our commitment to leveraging technology for better patient outcomes.